Customer Service Specialist – Polish Market (f/m/d)

We are a dynamic and progressive financial institution that strives for excellence and innovation. As part of the RBI group, we operate according to the highest standards of regulatory compliance and technological development. We are looking for a communicative and proactive Customer Service Specialist to ensure the operational excellence of our support service. Your key responsibilities: • Handle all inquiries from clients and potential clients and provide them with support via chat, email, and calls in Polish • Investigate client cases and individual requests and find appropriate solutions • Manage all communication through social media and feedback channels • Handle all inquiries from our external partners via chat, email, and calls • Provide proactive support to our clients and external partners by phone • Cooperate closely with our internal teams to help clients with their needs • Register and process incoming complaints and dissatisfaction